IBM study – 75% of business processes are done today by excel over email

I couldn’t make it to Phil Gilbert’s BPM2010 keynote, but caught up by reading Keith Swenson’s excellent summary.  Phil quotes an IBM study that “2.5% of the processes are complex, 22.5% are somewhat complex (less than 200 steps), 75% are not complex at all. This last category is done today by excel over email.”

I don’t usually do unabashed plugs for our product but I just couldn’t resist – 75% of process are done through excel over email! ActionBase anybody???


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