Email vs. Collaboration vs. Process?

I was reading the Forrester Q3 2009 report on collaboration platforms. Here is how they pose the issue of email: “The vast majority of collaboration continues to take place through email, with knowledge workers passing file attachments. The fundamental ineffciencies of this approach are creating numerous enterprise pain points. Users cannot find the most current version of content. There is very little structure available in email to drive best practices. Content artifacts — like documents and threaded  discussions — are not easily reusable. And it is diffcult and costly to identify content that requires  special handling for compliance, security, and privacy purposes.”

What I don’t get – why not just fix email , rather than try to completely change the way people work? Add some structure, tracking, a system of record, and management  to email, combine with a document management system  – and, voila, shouldn’t that be the solution?


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